Job Description
General Summary:
The Sales Account Associate plays a key role in researching DRN ReadiTech’s CLEC market area of Horace, Casselton, and Mapleton to identify potential customers for ReadiTech Fiber’s full suite of products, equipment, and services. The Sales Account Associate is responsible for promoting and selling fiber-optic solutions, managed services including but not limited to cybersecurity, IT managed services, as well as security and surveillance systems, Internet, video, and voice services. In addition to driving sales, the position actively educates existing and prospective customers about the many benefits and features of the full suite of offerings. The Sales Account Associate will have a strong public relations presence and will be responsible for representing DRN ReadiTech and ReadiTech Fiber at community events and public engagements to enhance brand awareness, build positive relationships, and support marketing initiatives.
Essential Job Functions:
- Research DRN ReadiTech’s CLEC market area of Horace, Casselton, and Mapleton for potential customers of ReadiTech Fiber’s equipment and services.
- Sell ReadiTech Fiber’s products and services, including but not limited to cybersecurity managed services, security and surveillance systems, maintenance contracts, IT managed service contracts, Internet, video and voice services.
- Responsible for network sales
- Manage any wholesale relationships
- Consistently generate incremental revenue from sales
- Ensure revenue and customer satisfaction goals are met
- Manage business customer relationships
- Work with the marketing department to develop and enhance public relations and marketing strategies to ensure brand consistency and drive sales
- Research and monitor existing client base and industry developments to identify potential new product opportunities
- Participate in cross-functional teams to execute product development plans
- Follows up with customers following installations and alterations to ensure customer satisfaction
- Inform and educate existing and potential customers on Company services and equipment
- Respond direction to customer inquiries and correctly dispatch customer calls to appropriate personnel
- Accurately prepare specifications, proposals, and quotes
- Assist as needed in any community promotional events
- Assist the Technical Solutions Supervisor in yearly-expanded sales and services budgetary requirements
- Assist with and/or preform any sales training that is requested by Technical Solutions Supervisor
- Must have valid driver's license and be able to operate motorized vehicles
- Regular, reliable, consistent, and punctual attendance is required
- Other duties as assigned
Knowledge, Skills, and Abilities:
- Ability to gain comprehensive knowledge of ReadiTech Fiber's products and services
- Knowledge of IT/IP Technologies
- Knowledge of commercial and federal cybersecurity best practices
- Knowledge of marketing and sales practices and principles
- Knowledge and understanding of target markets and industry trends
- Skill in operating customer relationship management systems
- Skill in oral and written communication
- Strong negotiation, persuasion, and closing skills
- Analytical skills to understand the challenges and problems customers face so sale opportunities can be identified
- Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
- Ability to develop and implement sales and PR strategies in collaboration with the sales and marketing teams
- Ability to organize and prioritize multiple work assignments
- Ability to make sound decisions using information at hand
Physical Requirements:
0-24%
25-49%
50-74%
75-100%
Seeing: Must be able to read computer screen and various reports. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 75-100%
Communication: Must be able to hear well enough to communicate with customers and business contacts. 75-100%
Sitting/Standing/Walking: 75-100%
Climbing/Stooping/Kneeling: 0-24%
Lifting/Pulling/Pushing: frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds and infrequently move up to 50 pounds. 0-24%
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system. 75-100%
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.