Job Description
Position Summary: Build and maintain a high level of customer service to O’Day Equipment customers. The CSR will be meeting the customer’s needs through dispatching, scheduling, billing, and communicating with the customer to understand their needs and follow up the service ticket until the situation is resolved and the customer has no further issues.
Essential Duties and Responsibilities:
- Oversee service needs of customers and bring highest level of customer service in each instance.
- Efficiency is met in dispatching of technicians to bring profitability to O’Day Equipment.
- Work as one department across all branches.
- Answering incoming service calls
- Completing write ups on service calls
- Dispatching service calls
- Scheduling service calls
- Job/ Construction scheduling
- Communicate with both the technician and the customer
- Assisting in technician’s needs
- Communication with customers
- Site departure calls
- Watching for non billable orders and prevention of overuse
- Follow up on service calls
- Work order invoicing
- Gilbarco processing
- Kwik Trip processing
- Love’s processing
- Kum & Go processing
- Gilbarco warranty
- Assist in customer updates
Education and/or Work Experience Requirements:
- High school diploma or equivalent, previous Customer Service a plus
Physical Requirements:
- Physical Activity – frequent standing, walking, talking, hearing and repetitive motion
- Physical Requirements – Sedentary work – exerting up to 10lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sitting most of the time.
- Visual Acuity – required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, extensive reading.
- Working Conditions – the worker is not substantially exposed to adverse environmental conditions.